 Information Technology Service Management (ITSM)
Our ITSM practice enables clients to better manage their infrastructure, operations and IT processes, to more effectively deliver services aligned to business goals. We offer:
Asset Management
With Maximo Asset Management solution you are able to achieve greater efficiency in asset management by managing all your asset types on a single platform consisting of six key management modules — asset, work, service, contract, materials and procurement management. This contributes to your goals of reducing costs and increasing asset uptime.
Server, Network and Device Management
The development, deployment, and operation of IT infrastructure have historically been highly segregated activities, optimized for very specific technology silos and their unique functional requirements. The goal of our Server, network and Device Management solution is to reduce the cost of IT and improve end-to-end business performance by connecting silo-specific management tools, people and processes more seamlessly than ever before.
Leveraging IBM Tivoli products, we are able to deliver solutions that enable you have an end-to-end view of your IT infrastructure providing an integrated approach to resource allocation, monitoring and provisioning as well as problem prevention and resolution. These products also enable the automation of repetitive IT tasks and processes, and deliver optimized resources in real-time to address changing business demands and to meet service level agreements.
Workplace Improvement
Our workplace improvement solutions help increase user productivity and business flexibility. We offer:
E-mail, Calendaring and Collaborative Applications
Lotus Notes and Domino software provide the right advanced messaging solution to meet your company's unique business needs. It is a security-rich, multi-platform messaging product that provides a cost-effective solution to meet your varying requirements. With Lotus Notes and Domino, people can effectively share and manage information, make business decisions quickly, and streamline the way they work.
Instant Messaging and Web Conferencing
Lotus Sametime makes it easier for colleagues, customers and partners to find, reach and collaborate with one another through an integrated communications experience. We provide unified communications and collaboration solutions with enterprise instant messaging and Web conferencing software to help meet your expanding real-time collaboration needs.
Team Collaboration, Content Management and E-forms
Our solution enables you to create, organize, share, and manage important business information so you can provide the right information to the right people - fast - where and when they need it. Our Workplace solution provides shared team work spaces, document management, business instant messaging and an integrated portal with ready-to-use templates and tools.
Dashboards, Business Intelligence and Business Solutions
Our strategic dashboards, business intelligence, and other composite solutions are designed to give decision makers the real-time visibility they need to proactively monitor business performance and drive results.
e-learning
Our collaborative learning solution helps organizations manage their training programs and activities more efficiently. Users can access a personalized, online learning environment for "just-in-time" learning within the context of day-to-day work activities. This flexible and standards-based learning system improves the availability of learning resources, helping employees improve their skills.
Enterprise Content Management
We are able to deliver enterprise content management solutions by leveraging IBM Webspehere Business Modeler, IBM Websphere Document manger, IBM FileNet and other business process management (BPM) and Document management solutions provided by IBM.
Information Lifecycle Management
Our information lifecycle management offering includes best practices, solutions and products that enable organizations manage data and information from origination to disposal. This offering helps businesses meet their performance, business continuity or compliance requirements, and are built around NetApp solutions and products..
Backup and Recovery
NetApp Backup and recovery is one of the most important components of data protection. These solutions deliver leading storage efficiency, enterprise performance and simple integration so that your business never misses a beat.
Storage Security
These solutions enable organizations to secure stored data across the enterprise. NetApp security solutions gives you control over your data in NAS, SAN, DAS, tape and ISCSI environments.
Business Continuity
These solutions enable higher availability and affordable disaster recovery for more of your critical applications and data using simple,cost-effective disk-base solutions from NetApp.
Information Assurance
Our Information Assurance offerings are built around IBM Tivoli, ActivIdentity, Intellinx, Semantec and Network Associate solutions.
Identity Management
With Tivoli we are able to provide a secure, automated and policy-based user management solution that helps organizations to effectively manage user accounts, access permissions and passwords from creation to termination across the IT environment.
Authentication Devices
Our fully-integrated platform enables organizations to issue, manage and use identity devices and credentials (including smart cards, tokens, certificates and passwords) for strong authentication, single sign on, secure communications and legally binding digital transactions.
Anti-fraud Solution
Our anti-fraud solution Intellinx is an innovative and unique software product for tracking end-user activity in internal business applications in heterogeneous platforms including legacy systems. Intellinx introduces a new dimension in auditing and fraud detection - the ability to record the interaction of all end-users with all the central applications, zoom-in on specific suspicious user activity and replay every screen accessed and every keystroke within an application as if looking over the end-user's shoulder. Intellinx business rule engine tracks end-user behavior patterns triggering alerts on suspicious events in real-time.
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